Grievance Redressal Policy

Zephyrtech Consulting Pvt Ltd

Updated On: April, 2026

Our Commitment

At Zephyrtech, every complaint is treated as a direct signal—a genuine chance to fix something real. Whether you shop, list a property, post a job, or pay a bill through our website, “zephyrtech.in”, you deserve to know that when something goes wrong, someone is accountable and there is a clear path to resolution.

This policy applies to all users of the “zephyrtech.in” and its associated services: Shop, Property, Motors, Jobs, Astrotalk, Services, Bill Pay, Prepaid Card, and Hotels. It sets out exactly how we receive, process, and close grievances—and what you can do if you feel we have fallen short.

1. What You Can Raise a Grievance About

Any registered user or guest on Zephyrtech may submit a complaint regarding:

• Orders: delays, fake dispatch, delivery issues, wrong items sent, or damaged and defective products.
• Payments: failed transactions, incorrect charges, refunds, and returns.
• Account & Privacy: unauthorized access, data concerns, or difficulty logging in.
• Vendor Conduct: unprofessional behavior, misleading listings, or non-fulfillment of a service.
• Platform Experience: technical errors, inaccessible features, or content that violates our policies.

-Apart from these, any other concern where you feel we have not met our stated standards can be brought to our attention without worry. We are here to serve, so feel free to give us a knock.

2. How to Raise a Complaint

Our Trilogy-Complaint-System (T.C.S) is designed to build a sustainable path of action. Choose the path that is most convenient for you:

• EMAIL: Write to “contactus@zephyrtech.in”, including your Order ID and registered phone number, along with a description, screenshots, or supportive documents for optimal support.
• PHONE: Call “+91-9038666126”, Monday to Saturday, 10:00 AM to 7:00 PM. Have your Order ID or account details ready when you call.
• ONLINE FORUM: Directly visit the link “zephyrtech.in/ContactUs” and submit the grievance form. You will receive an acknowledgment ticket number within one hour and an immediate follow-up.

-Within 24 hours of filing the complaint, our team will provide you with an acknowledgment receipt and the name of the representative handling your case.

3. Resolution Timeline

-Apart from standard routing, you can subscribe to our “weekly-bulk” or “daily-knock” programs to receive the best in-market follow-ups.

4. Grievance Officer

In compliance with the Information Technology Act, 2000, the Payments and Settlements Systems Act, 2007, and the Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer with the authority to investigate and close complaints.

5. Escalation Path

We prefer to resolve things at the first point of contact. However, if our response does not satisfy you, here is what to do:

• Step 1 - Primary Support: Our deep, data-backed “Chatbot System,” which contains a massive repository of problem-based answers and automated routing, will be our first course of action.
• Step 2 - Front-line Support: Contact us through any of the channels listed in Section 2. Most issues are closed here within the timelines outlined in Section 3.
• Step 3 - Grievance Officer: If you are not satisfied with the outcome from front-line support, email or call directly. Briefly state your website-generated original ticket number and explain the matter, noting the failed or insufficient resolution provided in the previous step.

Our Standards

We hold ourselves to the following commitments on every grievance:

• Acknowledgement: Working 24/7 on incoming feedback.
• No unexplained delays: If a deadline shifts, we will tell you why and when to expect a resolution.
• Impartial handling: Complaints against vendors are investigated entirely independently of our commercial relationships with them.
• Data protection: Complaint details are handled securely under a proper Privacy Policy; zero data is stored in or shared with third-party places.
• Respectful communication: Every user is treated with courtesy, regardless of the nature or volume of their complaints.

This policy is subject to periodic review. 

The version published on zephyrtech.in supersedes all previous versions. 

For queries specifically about this policy, write to contactus@zephyrtech.in.