Complaint Dealing Policy

Zephyrtech Consultancy Pvt Ltd   ·  Updated on April 2026

 

We take complaints seriously—not as a mere formality, but because they highlight where our platform is falling short amidst the high volume of feedback we receive. This page explains how to raise a complaint, what happens after you do, and how we hold vendors accountable.

 

How to Reach Us

There are three ways to file a complaint, and all of them are actively monitored:

 

  • Chat support on the Zephyrtech website — the fastest route for straightforward issues.
  • contactus@zephyrtech.in — use this for anything that requires written documentation.
  • +91-9038666126 — for time-sensitive matters.

 

Types of Complaints We Handle

Most complaints fall into one of four areas:

 

  • Service quality: When the work delivered did not match what was originally agreed upon.
  • Vendor conduct: Missed appointments, unprofessional behavior, or communication that crosses a line.
  • Payment and refunds: When a seller fails to process a return or refund despite the user meeting the stated conditions under our Refund Policy.
  • Platform issues: Bugs, display errors, or anything broken on our end that negatively affected your transaction.

 

What Happens After You File

Here is the sequence of events, explained in plain terms, where all matters are dealt with under our “Four levels of progress” (4L):

 

  1. Acknowledgment: You can be assured of receiving an acknowledgment slip within 24 hours of submitting any kind of report, as our team works 24/7.
  2. Review: The very next step taken by our team involves: i. pulling transaction records, ii. reviewing vendor history, and iii. examining any supporting screenshots, documents, or other materials you provided.
  3. Resolution: Resolutions are taken seriously under our 4L management structure, so most reports will see a resolution within 7 to 10 business days. More involved cases may take longer, and we will keep you updated if that happens.
  4. Escalation: If the outcome does not satisfy you, we will tell you how to take it further—whether that means escalating to a senior team member internally or reaching out to a relevant consumer forum.

 

Vendor Accountability

A single complaint does not automatically result in action against a vendor. Patterns do. When we see repeated issues from the same vendor, the steps we take scale with the seriousness of the conduct:

 

  • A formal warning with a required response.
  • Temporary suspension while we investigate the matter.
  • Permanent removal from the platform.
  • Financial penalties, as applicable under our vendor agreement.

 

Questions about this policy? Write to contactus@zephyrtech.in or call +91-9038666126.

Zephyrtech Consultancy Pvt Ltd - Unit No. 701C, 7th Floor, Stesalit Tower, Block EP & GP, Sector V, Salt Lake, Kolkata - 700091

 

Zephyrtech Consultancy Pvt Ltd: Smarter Choices. Stronger Connections.